NC-SARA and Student Complaints
The National Council for State Authorization Reciprocity Agreements (NC-SARA) is a non-profit organization that increases student access to distance learning programs and improves distance education programs.
Housatonic Community College has been approved to participate in the National Council for State Authorization Reciprocity Agreements. Further information is located on https://nc-sara.org/.
State Authorization Reciprocity Agreement (SARA)
CT State Office of Higher Education SARA Portal: http://www.ctohe.org/SARA/Default.shtml
National Council for State Authorization Reciprocity Agreements Website: https://www.nc-sara.org
National Council for State Authorization Reciprocity Agreements Student Questions Page: https://www.nc-sara.org/studentquestions
Complaints about Connecticut Independent Colleges, Postsecondary Career Schools, and SARA Institutions
Postsecondary Career Schools, and SARA Institutions The Office of Higher Education is responsible for quality review of independent colleges and the regulation of postsecondary career schools located in Connecticut. As a member of the State Authorization Reciprocity Agreement (SARA), the Office also is responsible for the investigation and resolution of out-of-state students' complaints against all institutions of higher education based in Connecticut and offering distance education via SARA.
If you believe that HCC has not fulfilled its promises while operating under SARA, you may file a complaint with the Office of Higher Education. We will investigate complaints concerning matters within our statutory authority and, if justified, take appropriate action. Generally, issues falling under our jurisdiction involve academic quality and licensing; issues regarding student life (such as student discipline, grading and housing) fall solely within the purview of institutions. The Office of Higher Education will act only on complaints that were unable to be resolved through the institution’s internal dispute resolution process. Our agency cannot provide legal advice.
Filing a Complaint with the Office of Higher Education
Before contacting the Office of Higher Education, you must first exhaust the school’s internal grievance or complaint procedures. These policies are published in the HCC Catalog and Student Handbook, and are included above. Once you have pursued your concerns using the HCC’s procedures, and have not reached a mutually agreeable resolution, you may proceed with filing a formal complaint with the Office of Higher Education. To do so, complete an Initial Review form and send it to or mail to the address at the bottom of the form.