Skip to main content
Select Language

IT Support

if you need any IT support, your first step is to go to the Services Portal

GO TO SERVICE PORTAL

The Services Portal is part of the new ServiceNow Service Management system and will be your location for getting IT Support. It will be where you will contact IT support to make a request or a report a problem (Get Help), view all of your incidents, requests and search/display self-help articles in a library (Knowledge Base) that may provide the solution to your issue.

Here is what the Services Portal looks like:

To help you become familiar with the Services Portal, we have a Training video that we encourage everyone to view. It’s only about 8 minutes and will help you to get started with the Services Portal. If you have questions regarding the ServiceNow implementation, please contact Bruce Bomely

Features

  • Self-Service Portal: All your incidents, cases, and requests for IT will be in a single location. Making it easier for you to manage. ServiceNow also offers a robust self-service capability including an expanded knowledge base for self-help and the ability to request assistance by selecting from a list of available services.
  • Visibility: You will have increased visibility into the state of service requests and incidents such as the status of your request and the contact for the request. You will be able to track the progress of the request and know its current state at all times.
  • Email Requests: The Self-Service portal will be used primarily in place of email requests. The email address that is currently used to submit requests to Footprints will be changed for ServiceNow.

If you cannot access the Service Portal call 203-332-5031 • The hours of service and locations will remain unchanged:
Campus Hours
Monday 8:00am to 4:30pm
Tuesday through Friday 8:00am to 7:00pm
Saturday 9:00am to 4:00pm
After Hours support http://supportcenter.ct.edu/contactus.asp
860-723-0221

The range of services provided by IT will remain the same. If you have questions regarding ServiceNow please contact Bruce Bomely

After Hours Supprt

For after hours support, please go to the following link: https://supportcenter.ct.edu.

How To Check Email or go to Blackboard outside of MyCommNet

On the rare occasion that MyCommNet may be down, you can still access your email and Blackboard.

Email:
https://outlook.office.com/owa

Blackboard:
https://ctccs.blackboard.com